If end users are unable to sign in with an organizational email, you have the ability to license a personal email under the Take Home portion of the Texthelp Admin Tool. The Texthelp Admin Tool also has a section where you can license personal emails. This only licenses emails and does not deploy or install any products.
If you are a customer that purchased a group license for one of our products, this tool will allow you to license end user emails so that they can sign in and get premium access. The Texthelp Admin Tool is a tool that allows customers to manage which of their users get premium access to Texthelp products.